Privacy policy 

At Sophie Patten Veterinary Chiropractor, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Address (for mobile appointments)

  • Veterinary practice contact details

  • Animal information (e.g., name, age, medical history)

  • Payment information (if applicable)

  • Website usage data (e.g., IP address, cookies)

How We Collect Your Data

We collect data in the following ways:

  • When you fill in the contact or booking forms on our website

  • When you contact us by email, phone or social media

  • When a vet refers your animal for treatment

  • When you attend an appointment

  • When you browse our website (cookies and analytics)

Why We Collect Your Data

We collect your data in order to:

  • Respond to enquiries

  • Book and manage appointments

  • Provide chiropractic services to your animal

  • Communicate with referring veterinary surgeons

  • Issue invoices and receive payments

  • Meet legal and regulatory obligations

  • Improve our website and services

Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

  • Consent – You have given us permission to process your data

  • Contract – Data is needed to provide services you've requested

  • Legal obligation – We may be required to retain records for regulatory or insurance purposes

  • Legitimate interests – To manage and improve our business

How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your data. These include:

  • Password-protected devices

  • Encrypted storage (where applicable)

  • Secure email communication

  • Paper records stored securely

  • Limited access to your data

We retain personal data only for as long as necessary for the purpose for which it was collected and to comply with legal obligations.

Sharing Your Data

We may share your information with:

  • Your veterinary surgeon (for referral or updates)

  • Payment processors (e.g., bank)

  • Website hosting or IT support services

  • Legal, insurance or regulatory authorities, if required by law

We never sell your data or share it for marketing purposes.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data (where legally permissible)

  • Withdraw consent at any time

  • Object to or restrict processing in certain circumstances

  • Lodge a complaint with the Information Commissioner's Office (ICO)

You can exercise these rights by contacting us 

Cookies and Website Tracking

Our website may use cookies to improve your browsing experience and gather anonymous analytics data (e.g., page visits, time spent). You can manage cookie preferences in your browser settings.

If we use tools like Google Analytics, these may collect anonymised usage data. No personally identifiable data is collected unless you fill in a form.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.